Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino we should look at? This page explains how to reach Real Money Casinos and what kind of enquiries we can actually help with.
How to reach us
The quickest way to contact us is by email at [email protected]. Whether it's feedback on a review, a question about how a bonus works, or a correction to something on the site, send it through and we'll take a look. We read every message, though as an independent review team we can't promise an instant reply during busy periods.
What we can help with
- Corrections or updates to information on casino reviews, including bonus terms, editorial ratings, or licensing details that may have changed
- Suggestions for licensed US casinos we haven't yet covered
- General feedback on how useful (or not) you found a particular comparison or write-up
- Questions about how we assess and rank the casinos listed on this site
What we can't help with
Real Money Casinos is an independent comparison site, not a casino operator. That means we can't process deposits or withdrawals, verify your identity, resolve a dispute over a bonus you've claimed, or access your player account at any of the sites we review. Those requests need to go directly to the casino's own support team, usually reachable through live chat or email from within your player account.
If you're struggling to get a response from a casino's support desk, that's worth noting in your own research before you deposit again — reliable customer support is one of the things we factor into our editorial ratings.
Before you get in touch about a specific casino
A few things are worth checking first, since they cover most of the questions we receive:
- Bonus terms, wagering requirements, and expiry dates are set by each casino, not by us. Always read the full terms on the operator's own site before claiming an offer, since these can change without notice.
- Return to Player (RTP) figures published on slot and table games are long-term theoretical averages, not a guarantee of what any single session will return.
- Withdrawal times and identity verification (KYC) requirements vary by casino and by payment method. If a withdrawal is delayed, the casino's support team is best placed to explain why.
- Availability of any casino listed here depends on your state's gambling laws. Not every operator accepts players from every state.
If gambling has stopped being fun
If you or someone you know is finding it hard to control their gambling, that's something we take seriously even though it falls outside what a contact form can fix. Our Responsible Gambling page has information on setting deposit and time limits, self-exclusion programmes, and where to find state and national support services in the US.
Other pages that might answer your question already
Before emailing us, it's worth checking whether the answer is already on the site. Our About Us page explains how we research and rank casinos, and our Terms and Conditions page covers how this site operates and the limits of the information we publish. Readers outside the standard US-licensed market may also find our page on Non GamStop casinos useful, though the offers listed on this page are aimed specifically at US players.